Founded at the end of the 19th century, Le Tanneur has always created leather goods designed to last. Guided by a desire to create pieces that are both useful and well-crafted, it upholds precision expertise, carried out by artisans attentive to every detail. From the outset, the company was renowned for its innovations, including the Sans Couture purse, the result of an ingenious construction process that reflects its keen attention to detail. Over the years, Le Tanneur has adapted to changing customs and trades, without ever straying from what underpins its identity: demanding design, mastery of the finest materials and a deep commitment to the finish. To continue this story, please discover our dedicated page:

Our creations take shape in partner workshops in France, Europe and beyond, chosen for their mastery of precision craftmanship: full-grain leatherwork, refined edge finishing, clean-edge construction, saddlery expertise and technical small leather goods. Each workshop is selected for its excellence in a craft that is essential to the piece it creates. From the initial prototypes to the final quality controls, our teams work closely with these workshops to ensure that the finished product meets the brand's exacting standards: the right materials, meticulous finishes and craftsmanship with attention to detail. To find out more about our production sites, please visit this page

The brand selects full-grain leathers sourced from tanneries renowned for the quality of their processing and their commitment to environmental standards. Depending on the collection, we select smooth, grained, suede or corrected-grain leathers, each chosen to suit a specific purpose, balancing durability with a sophisticated finish. A large proportion of our leathers come from Leather Working Group (LWG)-certified tanneries, a guarantee of responsible management of water, energy and waste. We also incorporate other carefully sourced materials: recycled textiles, certified linings and components from traceable supply chains, as part of our commitment to continuous improvement. To find out more about our materials, their origins and our certifications, click here:

Three of the House’s iconic lines – Louise, Madeleine and Sans Couture – are made in France. Each is crafted in a specialist French workshop, chosen for its mastery of demanding techniques: hand-cutting, raw-edge assembly, saddle stitching, or invisible stitching for the Sans Couture line. While only these three lines are produced in France, all our collections are conceived and designed in Paris, at our headquarters on Rue Tronchet. It's here that our creative teams shape every detail: the choice of leathers, the proportions, the finishes. To discover our collections made in France:

Our sustainable approach is based on rigorous choices: LWG-certified full-grain leathers from tanneries assessed for their responsible management of water, energy and waste. Ethical production, carried out by partner workshops that have signed our Ethical Charter. A circular approach, incorporating recycled materials, particularly leather offcuts used for our jewellery boxes and small leather goods.

Leather consists of the grain, its natural surface where the grain pattern appears, and the flesh, a more fibrous area located underneath.
The brand favours full-grain leather to preserve the authenticity and original qualities of the hide. Among the leathers we work with is smooth leather, which is distinguished by a uniform surface achieved through precision finishing. Grained leather features a pronounced texture, either natural or created during the tanning process. Nubuck, delicately sanded on the grain side, develops a soft feel and a distinctive matte appearance. To discover our premium materials:

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Le Tanneurto provide the best possible user experience to our international customers. Please select the country switcher dropdown to see which countries we ship to and select accordingly.Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

We currently deliver to over 200 countries.

For Metropolitan France, we can deliver in :
- Home delivery in 48 hours,
- Home delivery in 24 hours,
- Livraison en point relais en 48H offert

We deliver to the rest of the world via DHLWe offer to deliver to whichever address you wish in a timeframe of twenty (20) working days for a delivery to all other destinations counting from the day of your order confirmation.

We will send you an email or sms with information and a link to the carrier tracking link as soon as your package is delivered to logistics. You can follow the progress of your order via this link.

Delivery charges vary depending on the destination country and the shipping method selected when placing your order. For international shipments, our partner Global-e provides a full estimate of the associated costs at checkout. In countries where customs duties or import taxes apply, these amounts are clearly indicated before order confirmation. This way you know the total cost, including delivery and customs charges. You may also choose to pay customs duties on delivery. In this case, you will be responsible for paying these charges as well as any local taxes. Additional charges may apply in this instance. If you would like to know our delivery rates, click here

According to article 4 of our General Terms and Conditions of Sale: “Any order placed on the website from Monday to Friday before 2.00 pm CET will be processed the same day; from Monday to Thursday after 2.00 pm CET, it will be processed the following day. Any order placed on Friday after 2.00 pm CET, or on Saturday and Sunday, will be processed the following Monday; it being specified that orders placed on a public holiday will be processed on the next working day.” Delivery times depend on the shipping option chosen. This information is clearly stated at the time of ordering.

In the case where your shipping company is Colissimo, the package is delivered directly to you with a required signature. If you are not home at that moment, a delivery notification will be left in your letter box. This notification will give you the date and hour of the delivery as well as the post office which you need to go to collect your parcel. You will then need to go to that post office with the delivery notification as well as an identity card to retrieve your package. You then have 14 days to pick up your item, past that day the package will be returned to us.

To make an order online, you simply need to browse the different categories on the site, giving you access to all of our products. You can also browse by selecting for a type of product. Pick which products you wish to purchase by clicking “Add to basket”. Once these products are in your basket, you can check the content of it by clicking on the basket, and then let yourself be guided by clicking on the “make an order” button.

All orders are prepared and shipped within a timeframe of ten (10) working days for a delivery within Metropolitan France, and twenty (20) working days for a delivery to any other destination, and this counting beginning the day following the payment of the order (whilst stocks last). All orders made on the website between Monday and Friday before 14h will be processed on the same day; Monday to Thursday after 14h, it will be processed the following day. Any order made on Friday after 14h will be processed the following Monday; orders made during a bank holiday will be processed the following working day. Once your order has been shipped, an email will automatically be sent to you.

Once your order has been confirmed, you will receive a confirmation email with your order details (please check your spam folder if you don’t see it).

You can also access this information in your customer account under the "My Orders" section.

Once your package has been shipped, you will receive a shipping confirmation email with a tracking number, allowing you to follow your delivery

Any changes to the items in an order — adding, removing or changing a model — will result in the cancellation of the entire order. However, if you only wish to adjust your delivery or billing details, our customer service team will be happy to assist you. To cancel your order, simply contact our customer service department. Once we have checked the order status, we will proceed with the cancellation and issue a refund where this is still possible. If the order can no longer be cancelled, you can either refuse to accept the parcel on delivery or return it following the usual procedure.

We recommend first checking the tracking link sent by email at the time of dispatch. This allows you to track your parcel in real time and identify any delay or missed delivery attempt. If you have not received our emails, please check your spam folder and ensure the address provided when placing your order is correct. If you still haven't received any information after checking all of this, please contact us at customer-care@letanneuretcie.com. Our teams will look into the situation, follow up with the courier if necessary, and assist you until the issue is resolved.

Depending on the chosen relay point, the withdrawal time may vary:

- If the relay point is a post office, you can collect your product within fourteen (14) days,
- If the relay point is a shop, you can collect your product within ten (10) days,
- If the relay point is a pick-up point, you can collect your product within five (5) days.

In such cases, please contact customer service by email at the following address : customer-care@letanneuretcie.com.

You have 30 days from the date of receipt to return an item to us. Returns are accepted by mail only. Items must be new, unused, and have their original LE TANNEUR tag intact.

Return Process

1. Access our return platform
2. Complete your return request
3. Ship your return

Important: Returns will not be accepted without the return form in the package and without a prior return request submitted via our website.

For purchases made in Le Tanneur stores and outlets:
Please visit the store or outlet directly to request an exchange or a refund.

For purchases made from Le Tanneur resellers or department store corners:
Please contact the point of sale directly.

Our website only offers returns for a refund; no exchanges are possible. If you purchased your item on our US website:

- You cannot submit a return request via our website. - This is because you will have received a return label and a return form in your parcel.

- You can therefore place your return form inside your parcel with your product, stick the return label onto your parcel and drop it off at a UPS branch.

- If you have not received these documents, our customer service team will be happy to send them to you; simply contact them at customer-care@letanneurcie.com

If you purchased your item on our website (outside the US), follow the steps below:

1. Go to the returns portal page: https://www.letanneur.com/a/return and enter your order number (without the zeros) and the email address you entered when ordering,

2. Create a return request by selecting the product you want to return and the reason for your return.

3. Download the return documents (two pages) sent by email.

4. Place the returns form you downloaded following your returns request (first page) inside your parcel.

5. Stick the return label (second page) on your parcel and drop it off at your local post office or DHL branch outside France.

If you have any problems registering your request or downloading your return documents, please contact our French customer service team at service-client@letanneuretcie.com or the international team at customer-care@letanneuretcie.com. They will be happy to help you find a solution quickly.

Please note that you cannot return an online order to one of our stores, as they are not authorised to process online returns. /!\ You purchased your item from a Le Tanneur store, a retailer, a department store, a marketplace or any other reseller of our brand.
They will remain your sole contact for your purchase and exchange request.

Your refund will be processed within 15 days of our logistics team receiving your parcel, and sent directly to the payment method used to confirm your order.

Can I return an item by post if I bought it in a store?

No, it must be returned to the store where it was purchased, upon presentation of the unused receipt, in its original packaging and with its label attached. You have several options: exchange or credit note within 30 days, or refund within 14 days. Personalised items, embroidered items and ‘almost perfect’ items are neither exchangeable nor refundable.

After-sales service is available only in the country of purchase.

If you are not satisfied with your product:

International returns are subject to a fee, which will be deducted from your refund. The cost varies depending on the country.

To find out the exact amount, please enter your order number and email address on our return portal: Le Tanneur . The return fee will be applied at the end of the return process.

No, the item must be returned to the store where it was purchased, with the original receipt, unused, in its original packaging, and with its tag intact.

You have the following options:

• Exchange or store credit within 30 days
• Refund within 14 days

Personalized items, sale items, and "almost perfect" products cannot be exchanged or refunded.

All our products are covered by the statutory guarantee of conformity for 24 months from the date of receipt, in accordance with articles L217-4 to L217-14 of the French Consumer Code. This guarantee covers defects of conformity found in the item. Signs of wear and tear resulting from friction or everyday use are not covered, and any repairs relating to such use remain the customer’s responsibility.

If you notice a manufacturing defect, our customer service department will be happy to assist you. To enable us to consider your request, please send an e-mail to customer-care@letanneuretcie.com:

1 - Photos clearly showing the defect.

2 - A description of the conditions in which the defect occurred.

3 - Your proof of purchase: invoice, order number or, failing that, the email address or first and last name used at the time of purchase.
Without proof of purchase, the item is considered out of warranty and no refund will be offered.

If the defect is due to a manufacturing fault, we will send you a return slip and shipping label to collect your item. Once it has been received in our warehouse, the refund will be issued within 48 hours. The time taken for the sum to appear in your account depends on your bank. If the fault is not covered by the statutory guarantee of conformity, you will be directed to one of our own stores (excluding retailers) for an inspection and, if necessary, a repair quote. If there's no store nearby, you can use the repair shop of your choice.

As your item was purchased from a partner retailer, they remain your sole point of contact. In accordance with the legal provisions governing the statutory guarantee of conformity, it is the seller who is responsible for its implementation, where applicable. This guarantee is defined by the French Consumer Code, in particular articles L217-3 to L217-20:

*https://www.legifrance.gouv.fr/codes/section_lc/LEGITEXT000006069565/LEGISCTA000032221271/2022-01-01

*https://www.service-public.fr/particuliers/vosdroits/F11094

Please contact your retailer with your receipt so that they can examine your item and offer you a suitable solution.

We accept several payment methods, including Visa, Mastercard, American Express, PayPal and instalment payments. Available options are displayed at checkout once your address and phone number have been entered. For orders shipped outside France, eligible payment methods are provided by our partner Global-e, in your local currency.

If you encounter any difficulties during the payment process, please first check that your card or payment account details are correct and up to date. Also ensure that your bank has not blocked the transaction for security reasons or due to a spending limit. If the problem persists, you can try another payment method or try again from another browser. If you require any further assistance, please contact our customer service department at customer-care@letanneuretcie.com. Our teams will be able to guide you step by step to ensure your order is successfully processed.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.

Your bank information is never in our possession. The transactions are entirely processed by our secure payment module. Your payment is completely secure.

Payment by instalments/deferred payment is available through our partner Alma. The security of payments is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase amounts and thresholds

Deferred payment/split payment in 2x without fees: Only purchases between €50 and €2,000 can be paid with Alma.

Deferred payment/split payment in 3x without fees: Only purchases between €50 and €2,000 can be paid with Alma.

Deferred/split payment in 4x without fees: Only purchases between €50 and €2,000 are eligible for payment with Alma.

Eligible countries

Installment/deferred payment is available with Alma only in France, and with PayPal in the following countries: Italy, Luxembourg, France, Spain, Portugal, Belgium, Germany, the Netherlands, Austria, and Ireland.

The e-gift card can be used on the site only, in several installments and for one year from the date of purchase. To do this, simply enter the code of the e-gift card, received by email, at the time of payment.

Not all products can be personalised. Certain bags, accessories and small leather goods may be eligible for personalisation options, such as engraving or a choice of specific finishes. Eligibility depends on the type of leather, the available surface area and the technical constraints specific to each item. To find out if the product you are interested in can be personalised, please check its product page on our website or contact our customer service team, who will be able to confirm the available options and assist you with your choice.

Personalisation of our items is only available in certain stores equipped with the specialist machine. You can have your initials engraved, or choose from a range of finishes produced directly in the store. Before your visit, please check that this service is available at your chosen store. Our store locator features a ‘personalisation’ filter, allowing you to quickly identify stores equipped for this service. The turnaround time may vary depending on the personalisation chosen and the availability of the machine.

Personalised items are not eligible for return. Personalisation involves a process carried out specifically for you; it makes the item unique and does not allow for the right of withdrawal. Please check your choice carefully before confirming that you want your item personalised.

Our site does not currently offer the option of adding a personalised message.

However, we would like to assure you that each of our parcels is prepared with the utmost care. Every parcel is designed to be opened like a gift, to offer an experience that reflects the sophistication of our pieces. If you would like gift wrapping, our customer service team can arrange this for you in a separate parcel. This includes: a gift bag bearing the Le Tanneur logo, a blue satin ribbon, and delicately scented tissue paper, so that you can present your item elegantly. Our customer service team is at your disposal to arrange this delivery.

Maintaining a leather bag or accessory depends on the type of leather used. Smooth leather, grained leather and nubuck are not treated in the same way and require specific care. Inappropriate care can alter the colour, suppleness or texture of your item. To keep your items looking their best and ensure they last, we recommend following the specific care instructions for each type of leather. You’ll find all our recommendations – cleaning, protection and storage – on our page dedicated to leather care, which guides you step-by-step according to the material of your item. Detailed instructions are available HERE.

If your leather bag has been exposed to rain, it's important to act quickly. Gently dab away the moisture with a soft cloth or cotton towel, without rubbing, so as not to damage the leather’s grain. Leave to dry naturally at room temperature, avoiding any source of direct heat that might dry out or stiffen the material. Regular care following contact with water helps to minimise the appearance of stains or water marks. You can find all our maintenance tips here.

To clean your leather goods, we recommend that you use products suited to the type of leather concerned. A nourishing lotion or cream designed for smooth full-grain leather helps to keep it supple, while a waterproofing spray for grained leather protects the texture and minimises the appearance of stains. For nubuck and suede, use soft brushes and special erasers to clean the material without damaging it. Please avoid generic or household products that could dry out or alter the colour of the leather. The right products will extend the life of your pieces and preserve their natural appearance. Full instructions for looking after your leather goods are available HERE.

Our Le Tanneur stores offer a range of services designed to support your experience. Some items can be personalised, particularly through engraving or the choice of finishes. The stores also offer maintenance and repair services to extend the life of your bags and accessories. In many stores, you can also pay for your purchases in instalments (3 or 4 instalments), for greater flexibility. As the services available may vary from one store to another, please contact the store of your choice directly to find out about the options on offer.

Yes, it is possible to check the availability of an item in store before your visit. The easiest way is to contact the store directly by phone or email to confirm the product’s availability and its variations – colour, size or finishes. This will save you unnecessary travel. Some stores may also offer reservations by phone to set an item aside for quick collection, ensuring it is available when you arrive.

E-reservation allows you to reserve an item online and then collect it directly in store. This service, available in certain Le Tanneur stores, allows you to set a product aside without immediate commitment. You can choose the colour, size or finishes, where the collection time will be specified by the store. The availability of this service may vary by store. Please visit the store’s page or contact the store directly to check whether e-reservation is available for the item you wish to purchase.

Le Tanneur outlets and concessions generally offer a more limited selection of products and do not always provide all the services available in our main stores. Certain options, such as personalisation, repairs or payment in instalments, may not be available there. However, these outlets give you access to a selection of items at attractive prices while you also benefit from in-store advice. To find out about the services offered in an outlet or concession, please contact the store directly to check the availability of the services you require.

Before taking any further action, please check the seller’s details on your invoice. The seller remains your sole point of contact for any queries regarding your purchase.
Purchases made in a Le Tanneur store

If your item was purchased in one of our stores, you can find their contact details here: https://www.letanneur.com/pages/boutiques

Purchases on our website
- For France: service-client@letanneuretcie.com

- For international customers: customer-care@letanneuretcie.com

Our teams are at your disposal to help you and answer any questions you may have.

To create an account on our online shop, enter your email address, which becomes your username, as well as other information required in the required fields.

Click on the “my account” tab and enter your username and password. Once connected, you can view and modify your personal information.

When you click on the forgotten password link, please enter the email address which was used to create your account. Your password will then be immediately sent to your email address. Make sure to check your spam folder if you have not received the email.

Sign up to the Le Tanneur newsletter by entering your email address at the bottom of the home page. You will be kept up to date with the news of Le Tanneur, our privilege offers and our events.

You can unsubscribe from the newsletter by clicking on the unsubscribe link at the bottom of the newsletters you receive. Do not hesitate to contact our customer service by email at customer-care@letanneuretcie.com if you have any issues.

The information that you give us to properly treat your order is used only in the framework of our commercial relation. In no way this data can be shared or sold to a third party. In agreement to the Loi Informatique and Liberte of the 6 January 1978, you have the right to access and modify your personal data. Regarding your banking details, this information is used only in the framework of your payment with our secure payment partners. We do not keep any bank information regarding your account.